Introduction:
At AntiChoking, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations, and we want to ensure a fair and efficient process for handling returns and refunds.
Return Eligibility:
Time Frame: Products can be returned within 30 days of the delivery date.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
Products that have been used or altered.
Items that are not in their original condition or packaging.
Any item returned more than 30 days after delivery.
Return Process:
Request: To initiate a return, please contact our customer service team with your order number and reason for return.
Approval: Once your request is reviewed and approved, we will provide a return shipping label.
Shipping: Pack the item securely and ship it back to us using the provided label.
Refund Process:
Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for a replacement or refund. Please include photos of the damage for our records.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.
Shipping Costs:
The customer is responsible for paying the shipping costs for returning the item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over a certain value, consider using a trackable shipping service or purchasing shipping insurance.
Contact Information:
For any questions or clarifications regarding our Return and Refund Policy, please contact us at: support@antichoking.net
Policy Modifications:
AntiChoking reserves the right to update or modify this policy at any time without prior notice.