Frequently asked questions on Willnice Baby Choking Device
Here is our frequently asked questions on baby choking device, find answers below or fill out the contact form at the bottom of the page to get in touch.
Please check your spam or junk email folder first. If you still can’t find the confirmation email, contact our customer service team at support@antichoking.net, and they will be happy to assist you.
We process orders quickly, but we’ll do our best to accommodate any changes or cancellations. Contact our customer service team at support@antichoking.net as soon as possible.
Please contact our customer service at support@antichoking.net immediately with your order number and the details of the model you wish to change to. We will do our best to modify your order before it is shipped.
Contact our customer service team at support@antichoking.net as soon as possible with your correct address details. We will attempt to update the shipping address before the order is dispatched.
We apologize for the delay. We usually process orders within one business day, and longer on weekends! Please contact our customer service team at support@antichoking.net with your order number for a status update and estimated shipping date.
We apologize for the inconvenience. Please contact our customer service team with your order number and a screenshot of the duplicate charges. We will investigate and resolve this issue for you as quickly as possible.
We’re sorry to hear that. Please contact our customer service team with your order number and the details of the missing item, and we will work with the logistics to resolve the issue promptly.
We apologize for the mix-up. Please contact our customer service team with your order number and details of the incorrect item, and we will arrange for the correct item to be sent to you.
Once an order is placed, we typically can’t add items to it, but we can help you place a new order for the additional items. Contact our customer service team for assistance.
Delivery time-frame can vary depending on the items you have ordered and/or the address specified for delivery. Delivery usually takes 3-5 days
We recommend checking with neighbors or building security. If the package is still not found, please contact our customer service, and we will assist in resolving the issue.
Please contact our customer service team as soon as possible with your order number, and we will check if expedited shipping is still an option for your order.
We apologize for the inconvenience. Please take photos of the damaged package and product, and contact our customer service team immediately for further assistance.
It may take some time for the tracking information to update. If it has been more than 48 hours and the tracking still hasn’t updated, please contact our customer service team for assistance.
Once an order has been shipped, we typically cannot change the shipping address.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the link provided in the email.
Yes, we do offer international shipping Including North America and Europe
We apologize for any oversight. Please contact our customer service team immediately with your order number and details of the missing items, and we will resolve the issue promptly.
We accept returns within 30 days of purchase, provided the product is unused and in its original packaging. For more details, please visit our ‘Returns and Refunds’ page on our website.
To initiate a return, please contact our customer service team with your order number. They will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Currently, we do not charge any restocking fees for returns. However, customers are responsible for return shipping costs.
Once we receive your returned item, please allow 5-7 business days for us to process your return and issue a refund.
Yes, we do offer exchanges. Please contact our customer service team, and they will guide you through the exchange process. customers are responsible for all shipping costs.
We apologize for any inconvenience. If you received a defective item, we will cover the cost of return shipping. Please contact our customer service team for further assistance.
To be eligible for a return, the product should be unused, in the same condition you received it, and in its original packaging.
We generally require the item to be returned in its original packaging. However, please contact our customer service team to discuss your specific situation and possible solutions.
After we process your return, it can take 3-5 business days for the refund to appear on your statement. If it’s been longer than that, please contact your bank or credit card company. If they don’t see the refund, please contact our customer service team.
We apologize for any inconvenience. Please send photos of the damaged item to our customer service team, and they will guide you through the replacement process.
We’re sorry to hear that. Please contact our customer service team with a description of the problem, and we will assist you in troubleshooting or arranging for a replacement.
Our standard device is designed for use on adults and children over a certain age/weight. For infants, we have a specially designed pediatric version. Please refer to the product manual for detailed instructions.
The device is designed for easy cleaning. Please refer to the maintenance section in the product manual for detailed cleaning instructions.
Yes, the device is designed to be reusable after proper cleaning and maintenance. Please follow the cleaning instructions in the product manual closely.
Yes, we have instructional videos available on our website and YouTube channel that walk you through how to use the device properly.
The anti-choking device is designed to be safe and effective when used as directed. However, as with any medical device, there are potential risks. Please read the product manual carefully and consult with a healthcare professional if you have specific concerns.
While the device is designed to be safe, we recommend consulting with a healthcare professional before using it on someone who is pregnant to ensure it is appropriate and safe for both the individual and the unborn child.
Yes, our anti choking device has undergone rigorous testing and is FDA approved/certified.
We apologize for any issues you may be experiencing. Please contact our customer service team directly through email or phone, and they will be eager to assist you.
We apologize for the delay. Please call our customer service hotline, and a representative will assist you immediately.
Yes, if you are not satisfied with the resolution, you can request that your complaint be escalated to a manager or supervisor.
We apologize for that experience. Please send an email detailing the incident to our customer support management team, and they will investigate the matter thoroughly.
We apologize for the inconvenience this has caused. Please contact our customer service team, and we will explore an appropriate solution, which may include a refund or a different product.
Thank you for bringing this to our attention. Please send detailed information, including where you saw the advertisement, to our customer service email, and we will investigate the matter.